Training Topics

Training Philosophy: (using a tennis analogy) We provide each individual with new tools (the tennis racquet and tennis balls), instruct them in how to use them effectively (lessons and coaching), provide a safe environment in which to practice (on court with an instructor), and show they will benefit and help their organization if they use the tools (providing the motivation to play).      Management Development   Leadership and Empowerment Management and Delegation Skills Understanding Teams Coaching Your Team to Success Team Communication Rewarding Your Team's Positive Performance Effectively Handling Counseling and Discipline Converting Conflict Into Productivity Creative Problem Solving Understanding Equal Employment Opportunity Regulations Hiring and Firing Beyond Time Management Team Building Successful Goal Planning Creating a Winning Team Creating Vision for Your Team Coaching Your Team Rewarding Your Team Motivating and Retaining a Diverse Team Mentoring Your Staff Listening Skills Giving Effective Feedback to Improve Teamwork Why Teamwork Developing Management Support for Teamwork Prospering With Teamwork Customer Service Customer Service Strategies Dig Your Well Before You're Thirsty Relating to Your Customers The Only Two Things People Ever Buy Measuring Customer Satisfaction Listening Skills Serving Your Internal Customers Customer Communication Networking Skills Resolving Customer Service Failures Saving a Lost Client Sales For The Non-Salesperson Personal Development Random Thoughts To Help You Become A Better Communicator Tips For Teamwork Tips For Reducing Conflict Ethics On-The-Job Preventing Sexual Harassment 360 Degree Performance Appraisals R-E-S-P-E-C-T Dealing With Workplace Stress Productively Stress Management: Are You The Perfectionist? Stress Management: Are You The Car Without Breaks? Stress Management: Are You The Fixer? Stress Management: Are You The Mess?

For information concerning SMBC Incorporated contact: Lou Carloni lou@smbcinc.com

Web Page Updated by: Shannon Bernadzikowski shannon@smbcinc.com

© SMBC Incorporated 2007